Not sure your email credit limits or how to get more? Find answers to all your email credit questions below.
As a part of your Impala for Fundraisers subscription, you receive email credits. You can use email credits to act on your highest priority paths and view the contact details of the person or organization you want to connect with.
What is an email credit?
An email credit is a kind of virtual token that you can spend to access a person's email address on Impala. You automatically receive them with your Impala for Fundraisers subscription.
How do I use an email credit?
If a user has contact information available on Impala, they'll have an envelope icon on their name card. Click the icon to access that person's email address. Doing this will spend one of your email credits.
How many email credits do I get?
You'll get 120 credits per year on an annual plan.
Each additional user added to your subscription also gets 120 credits per year.
For example, if you have 3 users on your account that are subscribed to Impala for Fundraisers, your account gets 360 email credits per year.
How do I check how many credits I have?
You can view all available email credits from your Account Settings under Products and Billing.
Do my credits expire?
No, they don't! Your email credits renew each year and carry over.
So if you get 120 email credits but only use 100 during your annual subscription, your account will have 140 email credits after renewal.
I'm out of email credits, can I buy more?
Absolutely. You can purchase additional email credits at any time and just like those you receive with your regular subscription, they do not expire. See below for pricing. If you have discounts on your subscription, they will also be applied to these prices.
20 contacts - $10
50 contacts - $20
100 contacts - $25
Can I get email credits without an Impala for Fundraisers subscription?
No, email credits are exclusively available through an Impala for Fundraisers subscription.
What happens to my email credits if I cancel my subscription to Impala for Fundraisers?
If you cancel your subscription to Impala for Fundraisers, you can use your email credits until the last day that you have access to Impala for Fundraisers. After your subscription ends, you'll no longer have access to email credits.
For example, if you have a monthly subscription that renews on the May 15th, but you cancel on May 1st, you will have access to Impala for Fundraisers and your email credits until your current subscription ends on the 15th.