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Email Credits FAQs

Not sure your email credit limits or how to get more? Find answers to all your email credit questions below.

As a part of a premium subscription, you may receive email credits. You can use email credits to act on your highest priority connections and view the contact details of the person or organization you want to connect with.

What is an email credit?

An email credit is a kind of virtual token that you can spend to access a person's email address on Impala. You automatically receive them with an Impala for Fundraisers premium subscription, and with some applications in Impala for Grantmakers.

How do I use an email credit?

If a user has contact information available on Impala, they'll have an envelope icon on their name card. Click the icon to access that person's email address. Doing this will spend one of your email credits.

How many email credits do I get?

You'll get 120 credits per year on an annual plan. This may vary based on your specific number of seats or contract, so be sure to review your signed order form for information.

How do I check how many credits I have?

You can view all available email credits from your Account Settings under Products and Billing.

Do my credits expire?

No, they don't! Your email credits renew each year and carry over.

So if you get 120 email credits but only use 100 during your annual subscription, your account will have 140 email credits after renewal.

I'm out of email credits, can I buy more?

Absolutely. You can purchase additional email credits at any time and just like those you receive with your regular subscription, they do not expire. See below for pricing. If you have discounts on your subscription, they will also be applied to these prices.
20 contacts - $10
50 contacts - $20
100 contacts - $25

Can I get email credits without a premium subscription?

No, email credits are exclusively available through a premium application subscription.

What happens to my email credits if I cancel my subscription?

If you cancel your subscription, you can use your email credits until the last day that you have premium access. After your subscription ends, you'll no longer have access to email credits.