Programs

  • MassHealth Patient Experience Survey

    MASSHEALTH PATIENT EXPERIENCE SURVEY - UNDER THIS STATE CONTRACT MHQP MEASURES THE PATIENT EXPERIENCE FOR PRIMARY CARE, BEHAVIORAL HEALTH, AND LONG-TERM SERVICES AND SUPPORTS FOR MEMBERS ENROLLED IN MASSHEALTH'S ACCOUNTABLE CARE ORGANIZATIONS. THE SURVEYS MHQP DEVELOPED FOR MASSHEALTH ARE THE FIRST TO BE USED TO CARRY OUT STATEWIDE MEASUREMENT OF THE PATIENT EXPERIENCE FOR A MEDICAID POPULATION.
    Geographies
    Not indicated
    Dates
    Jan 1, 2023 – Dec 31, 2023
    Source
    990
    No causes provided
    No populations provided
    –
    $2.1M

  • Measured Equity Initiative

    STATEWIDE SURVEY OF PATIENTS EXPERIENCES WITH PRIMARY CARE - MHQP ANNUALLY FIELDS THIS SURVEY MEASURING THE PATIENT EXPERIENCE OF PRIMARY CARE FOR COMMERCIALLY INSURED PATIENTS IN MASSACHUSETTS AND PUBLICLY REPORTS THE RESULTS ON MHQP'S WEBSITE, HTTP://WWW.HEALTHCARECOMPASSMA.ORG/. THIS SURVEY IS USED BY MASSACHUSETTS' HEALTH PLANS FOR RISK-BASED CONTRACTING AND IS ALSO USED BY THE STATE GOVERNMENT. AS A MULTI-STAKEHOLDER COLLABORATIVE MHQP REVISES AND UPDATES THIS SURVEY OVER TIME IN CONSULTATION WITH STAKEHOLDERS. THIS SURVEY CREATES A LEVEL OF TRANSPARENCY IN PRIMARY CARE WHICH HAS MOTIVATED PROVIDERS TO CONTINUALLY IMPROVE THEIR SERVICE TO PATIENTS. AN ANALYSIS OF RESULTS OF MHQP'S STATEWIDE PATIENT EXPERIENCE SURVEY FOUND STATISTICALLY SIGNIFICANT DIFFERENCES IN THE PRIMARY CARE EXPERIENCES REPORTED BY BLACK, HISPANIC AND ASIAN PATIENTS VERSUS WHITE PATIENTS. TO INVESTIGATE AND UNDERSTAND THESE DISPARITIES MHQP HAS LAUNCHED A MEASURED EQUITY, AN INITIATIVE TO CREATE A CONSISTENT AND EFFECTIVE APPROACH TO MEASURING RACIAL AND ETHNIC DISPARITIES IN PATIENT EXPERIENCES IN MASSACHUSETTS. THIS WILL ALLOW PARTICIPATING ORGANIZATIONS TO BETTER UNDERSTAND THE DRIVERS OF DISPARITIES, MAKE VALID COMPARISONS, AND IDENTIFY APPROACHES TO ADDRESSING THESE DISPARITIES.
    Geographies
    Not indicated
    Dates
    Jan 1, 2023 – Dec 31, 2023
    Source
    990
    No causes provided
    No populations provided
    –
    $815K

  • Data Gathering and Reporting Program

    DATA GATHERING, AGGREGATION, AND LICENSING - MHQP'S DATA GATHERING, AGGREGATION, AND LICENSING ACTIVITIES PROVIDE VALUE TO HEALTH PLANS AND PROVIDERS, STATE REGULATORY ENTITIES, AND ACADEMIC RESEARCHERS, AS WELL AS FOSTERING DEVELOPMENT AND IMPLEMENTATION OF HEALTH CARE QUALITY MEASURES IN MASSACHUSETTS. THIS WORK ALSO INCLUDES PUBLIC REPORTING OF MEASURES TO HELP ENSURE TRANSPARENCY IN HEALTHCARE. MHQP GATHERS AND AGGREGATES CLINICAL QUALITY DATA (CQ-HEDIS SCORES) AND OTHER QUALITY PERFORMANCE DATA ACROSS 6 MASSACHUSETTS HEALTH PLANS FOR THE CENTER FOR HEALTH INFORMATION AND ANALYSIS, AND PUBLICLY REPORTS THIS DATA AT THE PRACTICE SITE LEVEL. MHQP ALSO ANNUALLY UPDATES ITS MASSACHUSETTS PROVIDER DIRECTORY (MPD). THE MPD CAPTURES THE STRUCTURE OF AMBULATORY CARE IN MASSACHUSETTS AND PROVIDES A LOCATION-BASED SNAPSHOT OF MASSACHUSETTS PROVIDERS. IT IS THE ONLY VALID DATA SOURCE AVAILABLE THAT MAPS PRIMARY CARE AND SPECIALTY PROVIDERS STATEWIDE TO THE PRACTICE SITE, MEDICAL GROUP AND NETWORK IN WHICH THEY PROVIDE CARE.
    Geographies
    Not indicated
    Dates
    Jan 1, 2023 – Dec 31, 2023
    Source
    990
    No causes provided
    No populations provided
    –
    $251.6K