LUBBOCK HERITAGE HOSPITAL LLC
Programs
Program 1 [2020]
SEE SCHEDULE O.AT PROVIDENCE, WE USE OUR VOICE TO ADVOCATE FOR VULNERABLE POPULATIONS AND NEEDED REFORMS IN HEALTH CARE. WE PURSUE INNOVATIVE WAYS TO TRANSFORM HEALTH CARE BY KEEPING PEOPLE HEALTHY, AND MAKING OUR SERVICES MORE CONVENIENT, ACCESSIBLE AND AFFORDABLE FOR ALL. IN AN INCREASINGLY UNCERTAIN WORLD, WE ARE COMMITTED TO HIGH-QUALITY, COMPASSIONATE CARE FOR EVERYONE - REGARDLESS OF COVERAGE OR ABILITY TO PAY. WE HELP PEOPLE AND COMMUNITIES BENEFIT FROM THE BEST HEALTH CARE MODEL FOR THE FUTURE - TODAY.TOGETHER, OUR 120,000 CAREGIVERS (ALL EMPLOYEES) SERVE IN 51 HOSPITALS, 1,085 CLINICS AND A COMPREHENSIVE RANGE OF SERVICES ACROSS ALASKA, CALIFORNIA, MONTANA, NEW MEXICO, OREGON, TEXAS AND WASHINGTON. THE PROVIDENCE FAMILY INCLUDES:-PROVIDENCE ACROSS SEVEN WESTERN STATES-COVENANT HEALTH IN WEST TEXAS-PROVIDENCE FACEY MEDICAL FOUNDATION IN LOS ANGELES, CA-HOAG MEMORIAL HOSPITAL PRESBYTERIAN IN ORANGE COUNTY, CA-KADLEC IN SOUTHEAST WASHINGTON-PACIFIC MEDICAL CENTERS IN SEATTLE, WA-SWEDISH HEALTH SERVICES IN SEATTLE, WA2020 - AN UNPRECEDENTED YEAROVER THE PAST YEAR, OUR COMMUNITIES HAVE FACED EXTRAORDINARY CHALLENGES. BUT EVEN DURING THE MOST DIFFICULT PUBLIC HEALTH CRISIS OF OUR TIME, COMMUNITIES HAVE ALSO SHOWN REMARKABLE STRENGTH AND RESOLVE. THERE IS SO MUCH GOOD THAT CAN BE ACCOMPLISHED AT THE COMMUNITY LEVEL, ESPECIALLY WHEN LIKE-MINDED ORGANIZATIONS WORK TOGETHER. IN SERVICE TO OUR MISSION, PROVIDENCE PARTNERS WITH COMMUNITY-BASED ORGANIZATIONS TO IDENTIFY URGENT HEALTH NEEDS AND ENVIRONMENTAL FACTORS THAT ARE IMPACTING THE WELL-BEING OF OUR COMMUNITIES. WE ACT TO PROVIDE SHORT-TERM SOLUTIONS AND ENVISION LONG-TERM RESULTS BY WISELY INVESTING IN OUR COMMUNITIES TO HELP BUILD A MORE EQUITABLE AND SUSTAINABLE FUTURE. IN 2020, WE INVESTED $1.7 BILLION IN COMMUNITY BENEFIT ACROSS SEVEN REGIONS, TO SUPPORT ORGANIZATIONS, PROGRAMS AND INITIATIVES THAT CREATE LASTING CHANGE AT THE COMMUNITY LEVEL. THESE EFFORTS SEEK TO MITIGATE IMMEDIATE CHALLENGES WHILE FINDING SOLUTIONS TO DEEP-ROOTED PROBLEMS, IMPROVE ACCESS TO HEALTH CARE, AND ADVANCE INNOVATIVE CARE MODELS TO MEET THE EVOLVING NEEDS OF OUR COMMUNITIES. CARING FOR OUR COMMUNITIES HAS NEVER BEEN MORE IMPORTANT. TO ACHIEVE OUR VISION OF HEALTH FOR A BETTER WORLD, OUR PROVIDENCE FAMILY OF ORGANIZATIONS FOCUSED ON FOUR COMMUNITY INITIATIVES IN 2020:1 - FOUNDATIONS OF HEALTH;2 - REMOVING BARRIERS TO CARE;3 - COMMUNITY RESILIENCE; AND4 - INNOVATING FOR THE FUTURE.WE CHOSE THESE FOCUS AREAS BECAUSE THEY ARE ALL FOUNDATIONAL TO HEALTH AND WELL-BEING, REPRESENTING IDENTIFIED NEEDS THAT ARE INTEGRAL TO IMPROVING QUALITY OF LIFE.GRACE MEDICAL CENTER IS A 123 BED FACILITY FOR INPATIENT CARE AND HAS ONE OF THE AREA'S ONLY BOARD-CERTIFIED GYNECOLOGIC ONCOLOGISTS. THE ORGANIZATION BUILDS STRONG RELATIONSHIPS WITH ITS PATIENTS ALL WHILE PROVIDING THE BEST CARE TREATING EACH PATIENT AND THEIR FAMILIES WITH COMPASSION AND DIGNITY. PROGRAM SERVICE ACCOMPLISHMENTS:COVENANT HEALTHCOVENANT HEALTH HAS A RICH HISTORY IN THE TEXAS/NEW MEXICO REGION. WHILE HEALTH CARE IN OUR REGION HAS CHANGED OVER THE YEARS, OUR COMMITMENT TO FULFILLING OUR MISSION, VISION, VALUES AND PROMISE HAVE NOT WAIVERED. DURING THE TRYING TIMES OF THE PANDEMIC THAT BEGAN IN 2020, OUR COMMITMENT TO OUR COMMUNITIES STRENGTHENED IN HOW WE CARE FOR EACH OTHER, ESPECIALLY OUR PATIENTS.BELOW WE HIGHLIGHT TWO PRIORITY AREA ACCOMPLISHMENTS ACROSS COVENANT HOSPITALSPRIORITY 1: MENTAL AND BEHAVIORAL HEALTH MENTAL AND BEHAVIORAL HEALTH TREATMENT, INTERVENTION AND PREVENTION SERVICES FOR THE COMMUNITY, INCLUDING RELATED ISSUES SUCH AS SUBSTANCE USEMENTAL AND BEHAVIORAL HEALTHNO TIME IN RECENT HISTORY TESTED MENTAL AND BEHAVIORAL HEALTH MORE THAN THE COVID-19 PANDEMIC OF 2020. THE COVENANT COMMUNITY COUNSELING CENTER MET THE NEEDS OF OUR COMMUNITY AND PROVIDED ALL SERVICES AT NO CHARGE TO THOSE WHO SOUGHT OUR CARE. WHILE THE METHOD IN WHICH SERVICES WERE PROVIDED RELIED UPON TELETHERAPY, WE WERE ABLE TO INCREASE OUR OUTREACH TO THOSE IN OUR RURAL COMMUNITIES WHO HAVE LIMITED MOBILITY OR LACK OF TRANSPORTATION. OUR CAREGIVERS SAW SUCCESS IN PROVIDING CAREER DEVELOPMENT TO CLIENTS, MANY OF WHOM BECAME UNEMPLOYED DUE TO THE PANDEMIC. WE WATCHED FIRST-HAND AS CLIENTS TRANSITIONED FROM ONE INDUSTRY TO ANOTHER, THUS TRULY SEEING THE HAND OF GOD IN OUR WORK. THIS WORK OPENED OPPORTUNITIES TO SEE OTHER NEEDS OF OUR CLIENTS, INCLUDING LEGAL ISSUES, FOOD INSUFFICIENCY, ACCESS TO MEDICAL CARE OR SOCIAL ISOLATION. THE MOST REWARDING OF ALL IS TO KNOW OUR CAREGIVERS PROVIDED HOPE FOR THEIR CLIENTS, TOUCHING LIVES, ONE DAY, ONE PERSON AND ONE MIRACLE AT A TIMEPRIORITY 2: ACCESS TO HEALTH SERVICES ACCESS TO HEALTH SERVICES INCLUDING BUT NOT LIMITED TO PREVENTION, MENTAL HEALTH, ORAL HEALTH, PRESCRIPTION ASSISTANCE, HEALTH/COMMUNITY NAVIGATION, TRANSPORTATION AND HEALTH EDUCATION/PREVENTION SERVICESCARING FOR OUR COMMUNITY HAS ALWAYS BEEN A PRIORITY AND A PASSION FOR THE CAREGIVERS AT COVENANT HEALTH. WHILE 2020 PRESENTED MANY CHALLENGES, OUR COMMITMENT TO COMPASSION FOR THOSE WHO NEEDED IT THE MOST DID NOT WAIVER.ONE OF THE HIGHLIGHTS OF THAT COMMITMENT COMES FROM OUR CAREGIVERS WITH COMMUNITY NAVIGATION SERVICES. AFTER MULTIPLE EMERGENCY DEPARTMENT VISITS TO ONE OF OUR MINISTRIES, A 66-YEAR-OLD MALE WITH MANY HEALTH ISSUES WAS REFERRED TO OUR TEAM. WE WERE ABLE TO PROVIDE THE PATIENT LIFESAVING MEDICATION AND GUIDANCE FOR HIS DIET. BECAUSE HE WAS DIABETIC, ACCESS TO AFFORDABLE FOOD THAT WAS SUPPORTIVE TO HIS DIET WAS AN ISSUE. IN ADDITION, HE STRUGGLED WITH PAYING HIS RENT, UTILITIES AND OTHER LIFE NEEDS. OUR NAVIGATION TEAM ASSISTED HIM WITH MEDICATION, DIET EDUCATION AND SOCIAL NEEDS THROUGH A SOCIAL WORKER.COVENANT HEALTH'S PARTNERSHIP WITH GOVERNMENT AGENCIES AND CATHOLIC SERVICES ALLOWED US TO PROVIDE HOPE FOR THIS PATIENT, TOUCHING HIS LIFE, ONE DAY, ONE PERSON AND ONE MIRACLE AT A TIME.GeographiesNot indicatedDatesJan 1, 2020 – Dec 31, 2020Source990No causes providedNo populations provided–$55.4MCommunity Health Advocacy
SEE SCHEDULE OAT PROVIDENCE, WE USE OUR VOICE TO ADVOCATE FOR VULNERABLE POPULATIONS AND NEEDED REFORMS IN HEALTH CARE. WE ARE ALSO PURSUING INNOVATIVE WAYS TO TRANSFORM HEALTH CARE BY KEEPING PEOPLE HEALTHY, AND MAKING OUR SERVICES MORE CONVENIENT, ACCESSIBLE AND AFFORDABLE FOR ALL. IN AN INCREASINGLY UNCERTAIN WORLD, WE ARE COMMITTED TO HIGH-QUALITY, COMPASSIONATE HEALTH CARE FOR EVERYONE - REGARDLESS OF COVERAGE OR ABILITY TO PAY. WE HELP PEOPLE AND COMMUNITIES BENEFIT FROM THE BEST HEALTH CARE MODEL FOR THE FUTURE - TODAY.TOGETHER, OUR 125,000 CAREGIVERS (ALL EMPLOYEES) SERVE IN 51 HOSPITALS, 1,014 CLINICS AND A COMPREHENSIVE RANGE OF HEALTH AND SOCIAL SERVICES ACROSS ALASKA, CALIFORNIA, MONTANA, NEW MEXICO, OREGON, TEXAS AND WASHINGTON. THE PROVIDENCE AFFILIATE FAMILY INCLUDES:-PROVIDENCE ACROSS FIVE WESTERN STATES-COVENANT HEALTH IN WEST TEXAS AND NEW MEXICO-FACEY MEDICAL GROUP IN LOS ANGELES, CA-KADLEC IN SOUTHEAST WASHINGTON-PACIFIC MEDICAL CENTERS IN SEATTLE, WA-SWEDISH HEALTH SERVICES IN SEATTLE, WA IN 2024, PROVIDENCE MINISTRIES AND AFFILIATES PROVIDED $1.9 BILLION IN COMMUNITY BENEFIT PROGRAMS. THIS INCLUDES FREE AND DISCOUNTED CARE, UNCOMPENSATED AND SUBSIDIZED CARE, AND OTHER COMMUNITY HEALTH ACTIVITIES.ONE OF THESE VITAL PROGRAMS, MEDICAID, IS A LIFELINE FOR MILLIONS OF INDIVIDUALS, INCLUDING SENIORS, CHILDREN, PREGNANT PATIENTS, THOSE WITH DISABILITIES AND VETERANS. WE ARE GRATEFUL TO EVERYONE IN OUR COMMUNITIES WHO HAS JOINED US IN ADVOCATING FOR CONTINUED FUNDING AND EXPANSION OF THIS PROGRAM. TOGETHER, WE ARE HELPING TO ENSURE MORE PEOPLE HAVE ACCESS TO NEEDED CARE.FOR MORE INFORMATION GO TO: HTTPS://WWW.PROVIDENCE.ORG/ABOUT/ANNUAL-REPORTTHROUGH OUR COMMUNITY BENEFIT PROGRAMS, WE FOCUS ON MEETING THE DIVERSE NEEDS OF THE PEOPLE WE SERVE BY WORKING TO ENSURE BASIC HEALTH NEEDS ARE MET, REMOVING BARRIERS TO CARE, BUILDING COMMUNITY RESILIENCE AND INNOVATING FOR THE FUTURE. PROVIDENCE CONTINUES TO WORK TOWARDS CARBON NEGATIVE AND IN 2024 DECREASED EMISSIONS BY 19 PERCENT COMPARED TO OUR 2019 BASELINE. OUR EFFORTS EARNED US A SYSTEM RECORD 55 ENVIRONMENTAL EXCELLENCE AWARDS FROM PRACTICE GREENHEALTH AND MADE US THE FIRST LARGE SYSTEM TO RECEIVE THE JOINT COMMISSION'S SUSTAINABLE HEALTHCARE CERTIFICATION IN 2024 FOR EACH OF OUR HOSPITALS.2024 PROGRAM SERVICE ACCOMPLISHMENTSCOVENANT HEALTH LUBBOCK HOSPITALSCOVENANT MEDICAL CENTER, GRACE SURGICAL HOSPITAL, COVENANT CHILDREN'S HOSPITAL AND COVENANT SPECIALTY HOSPITAL WORK COLLABORATIVELY THROUGH A CENTRALIZED/SHARED SERVICE COMMUNITY BENEFIT/COMMUNITY HEALTH INVESTMENT DEPARTMENT TO MEET THE NEEDS IDENTIFIED IN THE CHNA. THE LUBBOCK BASED FACILITIES ARE REFERRED TO COLLECTIVELY AS COVENANT HEALTH LUBBOCK HOSPITALS AND ALL SERVE THE SAME GEOGRAPHIC SERVICE AREA OF WEST TEXAS AND EASTERN NEW MEXICO. ADDITIONALLY, DUE TO OVERLAPPING SERVICE AREAS, CLOSE GEOGRAPHIC PROXIMITY TO ONE ANOTHER, AND SHARED COMMUNITY BENEFIT OUTREACH PROGRAMS, THE COVENANT HEALTH LUBBOCK HOSPITALS WORKED WITH COVENANT HEALTH PLAINVIEW, COVENANT HEALTH LEVELLAND AND COVENANT HOBBS HOSPITAL TO DEVELOP A REGIONAL APPROACH TO MANY OF THEIR CHIP'S. WHILE THERE ARE SOME DIFFERENCES IN SELECT STRATEGIES AND COMMUNITY PARTNERS, COVENANT MEDICAL CENTER, COVENANT CHILDREN'S, GRACE SURGICAL HOSPITAL, COVENANT SPECIALTY HOSPITAL, COVENANT HEALTH PLAINVIEW, COVENANT HOBBS HOSPITAL, AND COVENANT HEALTH LEVELLAND SHARE MANY SIMILAR OUTREACH STRATEGIES, WHICH ALLOWS FOR MORE EFFECTIVELY LEVERAGING INVESTMENTS IN THE REGION TO MEET COMMUNITY NEEDS. COVENANT HEALTH HAS A RICH HISTORY IN THE TEXAS/NEW MEXICO REGION. WHILE HEALTH CARE IN OUR REGION HAS CHANGED OVER THE YEARS, OUR COMMITMENT TO FULFILLING OUR MISSION, VISION, VALUES AND PROMISE HAVE NOT WAIVERED. BELOW WE HIGHLIGHT THREE PRIORITY AREA ACCOMPLISHMENTS ACROSS COVENANT HEALTH LUBBOCK HOSPITALS:MENTAL/RELATIONAL HEALTH AND SUBSTANCE MISUSE:MENTAL, BEHAVIORAL HEALTH TREATMENT, AND SUBSTANCE MISUSE INTERVENTION, AND PREVENTION SERVICES FOR THE COMMUNITY; INCLUDING SOCIAL AND RELATIONAL HEALTH, STIGMA REDUCTION, AND COMMUNITY EDUCATION, COMMUNITY EDUCATION AND AWARENESS THROUGH PARTNERSHIPS WITH NON-PROFITS, LAW ENFORCEMENT, AND SCHOOLS; SUPPORT FOR ACCESSIBILITY AND AVAILABILITY OF ADDICTION TREATMENT OPTIONS1) THE COVENANT COMMUNITY OUTREACH COUNSELING PROGRAM PROVIDES COUNSELING SERVICES TO LOW-INCOME, UNINSURED AND VULNERABLE PERSONS IN OUR COMMUNITIES. IN 2023 AND 2024 SERVICE SITES WERE EXPANDED TO INCLUDE ON-SITE COUNSELING SUPPORT FOR VARIOUS COMMUNITY PARTNERS INCLUDING THE LUBBOCK YWCA AND LUBBOCK CHILDREN'S HEALTH CLINIC. WRAP AROUND COUNSELING SERVICES WERE MADE AVAILABLE TO LUBBOCK ISD STUDENTS ENROLLED IN THE COMMUNITY ADVOCACY PROGRAM. TELE-HEALTH COUNSELING SERVICES WERE CONTINUED TO SUPPORT LEVELLAND, PLAINVIEW AND SURROUNDING COMMUNITIES. A COUNSELING INTERNSHIP PROGRAM WAS EXPANDED THROUGH PARTNERSHIPS WITH AREA UNIVERSITIES CREATING A SIGNIFICANT INCREASE IN SERVICES PROVIDED TO THE COMMUNITY. THE INTERNSHIP PROGRAM HAS GROWN FROM 2 COUNSELOR INTERNS AT THE END OF 2022 TO 6 INTERNS AT THE END OF 2024. IN 2024, THE COVENANT COMMUNITY COUNSELING CENTER COMPLETED 3536 COUNSELING ENCOUNTERS. COVENANT ALSO PARTICIPATED IN A REGIONAL-WIDE MENTAL HEALTH COLLABORATIVE- WEST TEXAS MENTAL HEALTH COLLABORATIVE WHICH PROVIDES SUPPORT TO THE ENTIRE TEXAS SERVICE AREA. THROUGH THIS COLLABORATIVE WE HAVE SUPPORTED THE CREATION OF A NEW DIVERSION CENTER WHICH IS UNDER CONSTRUCTION AND THE COLLABORATIVE HAS ALSO BROUGHT SEVERAL MENTAL HEALTH CONFERENCES TO THE REGION. ADDITIONALLY, COVENANT HEALTH PARTICIPATED IN THE AMERICAN FOUNDATION FOR SUICIDE PREVENTION WEST TEXAS CHAPTER OUT OF THE DARKNESS WALK TO RAISE AWARENESS FOR SUICIDE PREVENT, PARTNERED WITH SEVERAL LOCAL NON-PROFITS ADDRESSING MENTAL HEALTH THROUGH GRANTS, SPONSORSHIPS AND IN-KIND SUPPORT, PARTICIPATED IN COMMUNITY EVENTS TO EDUCATE THE PUBLIC ON MENTAL HEALTH ISSUES, PARTNERED WITH PROVIDENCE WELL-BEING TRUST TO PROVIDE MATCHING MENTAL HEALTH ACCESS EXPANSION GRANTS, AND PROVIDED EDUCATION ON SUBSTANCE MIS-USE AND NALOXONE ADMINISTRATION FOR A LOCAL NON-PROFIT HOUSING/HOMELESSNESS ORGANIZATION. COVENANT HEALTH ALSO CONTINUES TO EXPAND ACCESS TO CHILDREN AND THEIR FAMILIES THROUGH THE RELATIONAL HEALTH UNIT IN OUR COVENANT CHILDREN'S HOSPITAL.ACCESS TO CARE AND HEALTH RESOURCES:ISSUES RELATED TO ACCESSING HEALTH SERVICES AND RESOURCES INCLUDING SOCIAL DETERMINANTS OF HEALTH WITH AN EMPHASIS ON VULNERABLE POPULATIONS:2) THROUGH COVENANT HEATH'S COMMUNITY DENTAL OUTREACH PROGRAM, WE WERE ABLE TO PROVIDE LOW-COST DENTAL SERVICES TO DENTALLY UN-INSURED THROUGH DENTAL OUTREACH CLINICS IN LUBBOCK AND PLAINVIEW, PARTNERING WITH LUBBOCK IMPACT TO HOLD FULL-DAY DENTAL CLINICS, AND PERFORMING DENTAL OUTREACH IN LUBBOCK AND HOCKLEY COUNTIES. IN 2024, THIS PROGRAM TOTALED APPROXIMATELY 1,600 DENTAL ENCOUNTERS PROVIDING ACCESS TO THE FULL ARRAY OF DENTAL SERVICES FROM EXTRACTIONS TO DENTURES TO LOW-INCOME DENTALLY UNINSURED ADULTS IN OUR SERVICE AREA. THIS PROVIDED ACCESS TO DENTAL FOR ADULTS IN OUR SERVICE AREA WHO WOULD OTHERWISE LIKELY BE WITHOUT DENTAL CARE. ADDITIONALLY, WE COMPLETED DENTAL OUTREACH IN LITTLEFIELD AND LEVELLAND SCHOOL DISTRICTS, THE LUBBOCK YWCA AND LUBBOCK IMPACT. THE DENTAL OUTREACH PROGRAM ALSO COMPLETED HYGIENE EDUCATION THROUGH ATTENDING COMMUNITY EVENTS AND PROVIDED HYGIENE ITEMS TO LOW INCOME COMMUNITY MEMBERS IN NEED.3) COVENANT'S COMMUNITY HEALTH EDUCATION PROGRAM PROVIDES FREE HEALTH EDUCATION TO COMMUNITY MEMBERS THROUGH SESSIONS WITH A DIABETIC OUTREACH TEAM, GROUP CLASSES, AND COMMUNITY COOKING CLASSES. IN 2024 WE EXPANDED OUR PROGRAM TO INCLUDE ADDITIONAL STAFF DEDICATED TO HEALTH EDUCATION AND OUTREACH AND A COMMUNITY BASED SOCIAL WORKER TO ASSIST UN-INSURED FAMILIES IN ACCESSING RESOURCES. OUR OUTREACH COUNSELING TEAM ALSO PROVIDED SUPPORT THROUGH CLASSES ON VARIOUS HEALTH TOPICS HELD AT COMMUNITY NON-PROFITS. ADDITIONALLY, WE EXPANDED OUR COMMUNITY HEALTHY COOKING CLASSES THROUGH A COLLABORATION WITH SOUTH PLAINS COLLEGE AND THE LUBBOCK YWCA. COVENANT HOSPITALS ALSO PROVIDED SUPPORT TO EXPAND HEALTH ACCESS TO CARE THROUGH GRANTS, SPONSORSHIPS, AND IN-KIND SUPPORT TO MULTIPLE NON-PROFITS.FOR MORE INFORMATION ON COVENANT HEALTH GO TO: HTTPS://WWW.PROVIDENCE.ORG/LOCATIONS/COVENANT-HEALTH/HOMEGeographiesNot indicatedDatesJan 1, 2024 – Dec 31, 2024Source990No causes providedNo populations provided–$79.8M
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