Consumer Protection and Dispute Resolution Programs
BETTER BUSINESS BUREAU COLLECTS VIABLE INFORMATION REGARDING THE RELIABILITY OF BUSINESSES TO HELP CONSUMERS MAKE WISE BUYING CHOICES. ITS ALTERNATIVE DISPUTE RESOLUTION PROCESS PROVIDES BINDING ARBITRATION TO BUSINESSES AND CONSUMERS SHOULD THERE BE NO RESOLUTION IN THE NORMAL COMPLAINT PROCESS. THE AD REVIEW PROGRAM SEEKS SUBSTANTIATION FOR ADVERTISEMENTS THAT ARE UNTRUE, MISLEADING, DECEPTIVE, FRAUDULENT, FALSELY DISPARAGING OF COMPETITORS, OR INSINCERE OFFERS TO SELL. BETTER BUSINESS BUREAU TAILORS PRESENTATIONS TO THE GENERAL PUBLIC ON TOPICS SUCH AS FRAUD TACTICS AND ETHICS.