Programs

  • Hotline Support Services

    HOTLINE - This year, our hotline answered 10,009 calls a remarkable 37% answer rate, up from 26% in 2023. This progress reflects our persistent focus on increasing operator capacity and improving our technology to connect more people with the support they need. We also completed two training cohorts of volunteer operators, expanding our team of empathetic, peer-based supporters. These operators undergo comprehensive training to provide compassionate and understanding support grounded in shared experience and identity.
    Geographies
    Not indicated
    Dates
    Jan 1, 2024 – Dec 31, 2024
    Source
    990
    No causes provided
    No populations provided
    –
    $1.7M

  • Safe Hotlines Campaign

    ADVOCACY: This year marked the third year of our Safe Hotlines Campaign, advancing our mission to promote safe, transparent, and consensual crisis care. Key accomplishments include: -Published a groundbreaking report: We released 'The Problem with 988: How America's Largest Hotline Violates Consent, Compromises Safety, and Fails the People.' This critical report sheds light on the dangers of non-consensual interventions by crisis hotlines like 988 and amplifies the lived experiences of help-seekers alongside their powerful recommendations for transformative, non-carceral crisis support.-Hosted a virtual launch event: Our nationwide virtual event for 'The Problem with 988' drew an engaged audience, sharing key findings and actionable recommendations with advocates, professionals, and community members across the country.
    Geographies
    Not indicated
    Dates
    Jan 1, 2024 – Dec 31, 2024
    Source
    990
    No causes provided
    No populations provided
    –
    $626.9K