WIN211 COVERS ALL 39 COUNTIES OF WASHINGTON STATE. IT IS A SINGLE POINT OF ACCESS WITH AN EASY TO REMEMBER NUMBER FOR OBTAINING COMMUNITY BASED HEALTH AND HUMAN SERVICES. WIN211 WAS DESIGNED TO REDUCE THE CONFUSING MAZE THAT OFTEN OVERWHELM THOSE NEEDING HELP. OPERATIONS ARE DELIVERED THROUGH AN INTEGRATED NETWORK OF CALL CENTERS STRATEGICALLY LOCATED THROUGHOUT THE STATE ENSURING CLOSE TO HOME KNOWLEDGE AND WORKING RELATIONSHIPS WITH SERVICE PROVIDERS. EACH CALL CENTER IS STAFFED WITH TRAINED AND CARING INFORMATION AND REFERRAL SPECIALISTS THAT USE A COMPREHENSIVE DATABASE OF SOCIAL SERVICES AVAILABLE. THE COMPREHENSIVE DATABASE IS ALSO AVAILABLE 24/7 ON THE INTERNET.WIN211, IN 2023, PROVIDED A COVID-19 INFORMATION AND REFERRAL HOTLINE IN PARTNERSHIP WITH THE WASHINGTON STATE DEPARTMENT OF HEALTH.
