SURREY SERVICES FOR SENIORS INC
Programs
Program 1 [2021]
HOME CARE SERVICES - SURREY'S COMPREHENSIVE APPROACH TO AGING IN PLACE INCLUDES A CONTINUUM OF SERVICES PROVIDED BY EXPERIENCED NURSES, TRAINED SOCIAL WORKERS, EXPERIENCED STAFF AND VOLUNTEERS, THAT ENABLE OLDER ADULTS TO RECEIVE THE OPTIMAL LEVEL OF HELP THEY NEED AT ALL STAGES OF THE AGING PROCESS, FROM THOSE WHO ARE WELL AND ACTIVE, TO THOSE WHO ARE FRAIL. SURREY'S HOME CARE PROGRAM IS A VITAL SAFETY NET FOR OLDER ADULTS WHO LIVE AT HOME, ESPECIALLY THOSE WHO ARE ALONE, AND MOST VULNERABLE. DUE TO THE ONGOING PANDEMIC, WE WITNESSED MORE ELDERLY INDIVIDUALS CHOOSING TO REMAIN AT HOME RATHER THAN ENTER A SENIOR LIVING FACILITY. SURREY HOME CARE OFFERS: GERIATRIC CARE MANAGEMENT; RN CARE MANAGEMENT SERVICES; MEDICAL PROCEDURE ESCORT SERVICE; TELEHEALTH SUPPORT; PERSONAL FINANCE MANAGEMENT; LIVE-IN CARE; PERSONAL CARE SERVICES; SOCIAL COMPANIONS; HOUSE CLEANING AND LAUNDRY. DUE TO SAFETY CONCERNS, MANY OF SURREY'S NONESSENTIAL HOME CARE SERVICES LIKE CLEANING AND SOCIAL COMPANIONS REMAINED SUSPENDED FOR MOST OF THE YEAR (JULY 2020- MAY 2021). FOR OTHER ESSENTIAL SERVICES LIKE PERSONAL CARE AND RN CARE MANAGEMENT, PERSONAL FINANCIAL MANAGEMENT , WE IMPLEMENTED STRICT SCREENING PROTOCOLS AND COMMUNICATION WITH OUR HOME CARE CLIENTS AND CAREGIVERS TO ENSURE THE SAFETY OF BOTH. WE BEGAN TO REINSTITUTE THOSE SERVICES IN MAY 2021 BUT SINCE WE LOST SO MANY DIRECT CARE WORKERS DUE TO THE LACK OF WORK DURING THE HEIGHT OF THE PANDEMIC, LIKE MANY BUSINESSES, WE ARE HAVING A TOUGH TIME RECRUITING CAREGIVERS AND CLEANERS NOW. WE HAVE A WAITING LIST FOR SERVICES, BUT REVENUE REMAINS DOWN UNTIL WE CAN HIRE MORE CAREGIVERS AND CLEANERS. IN THE FISCAL YEAR ENDING JUNE 30, 2021, SURREY PROVIDED APPROXIMATELY 49,582 HOURS OF HOME CARE SERVICES.GeographiesNot indicatedDatesJul 1, 2020 – Jun 30, 2021Source990No causes providedNo populations provided–$1.4MProgram 2 [2021]
COMMUNITY SERVICES - ONE OF THE GREATEST ADVANTAGES THAT SETS SURREY APART FROM OTHER SENIOR SERVICES ORGANIZATIONS IS THE ABILITY TO COORDINATE AND WRAP CRITICALLY NEEDED SERVICES LIKE TRANSPORTATION, NUTRITION, PROGRAMS AND ACTIVITIES, INFORMATION, AND SUPPORT SERVICES AROUND CORE HOME-CARE SERVICES IF NEEDED. SURREY'S HOLISTIC APPROACH TO AGING SERVICES AT ALL STAGES ALSO INCLUDES COMMUNITY SERVICES PROVIDED BY A SMALL WELL-TRAINED STAFF SUPPORTED BY HUNDREDS OF DEDICATED VOLUNTEERS THROUGH OUR OPERATIONS LOCATED IN DEVON, MEDIA, HAVERTOWN AND BROOMALL. OUR "NEIGHBOR HELPING NEIGHBOR" PHILOSOPHY THAT BEGAN FOUR DECADES AGO WITH OUR FOUNDER, REMAINS STRONG TODAY. OUR COMMUNITY SERVICES NORMALLY INCLUDE FREE OR LOW-COST PROGRAMS AND SERVICES, DIRECTLY OR IN COLLABORATION WITH OTHER ORGANIZATIONS, YET FROM JUNE 30, 2020 THRU MAY 15, 2021, ALL OUR COMMUNITY SERVICES, INCLUDING MEALS, WERE PROVIDED FREE TO ANY SENIOR 55 OR OVER. ADDITIONAL FUNDING WAS SOUGHT TO COVER THESES SERVICES FOR OLDER ADULTS DURING THE PANDEMIC. COMMUNITY SERVICES INCLUDE:- A WIDE ARRAY OF PROGRAMS AND ACTIVITIES OFFERED BOTH IN PERSON AND ONLINE, INCLUDING EVIDENCE-BASED PROGRAMS, SUPPORT GROUPS, BOOK CLUBS, EDUCATIONAL CLASSES, AND PROGRAMS SURROUNDING CULTURE AND ARTS TO INSPIRE, ENGAGE AND CONNECT OLDER ADULTS LIVING AT HOME.- A TECHNOLOGY LENDING LIBRARY THAT PROVIDES TABLETS, TRAINING, AND ONGOING SUPPORT TO THOSE WHO CANNOT AFFORD OR DO NOT HAVE ACCESS TO TECHNOLOGY.TRANSPORTATION FOR SENIORS TO MEDICAL APPOINTMENTS AND PROCEDURES, GROCERY SHOPPING AND OTHER ESSENTIAL NEEDS, INCLUDING RIDES TO COVID-19 VACCINATION APPOINTMENTS. IN MAY 2021, WE REINSTITUTED RIDES TO SURREY CENTERS AND SOCIAL GATHERINGS AND OTHER NON-ESSENTIAL NEEDS. - NUTRITION PROGRAMS, HEALTHY LUNCHES, HOME-DELIVERED MEALS, AND VOLUNTEER GROCERY SHOPPING.- CHORE SERVICES - SURREY'S VOLUNTEER NETWORK (YARDWORK AND SMALL HOME REPAIRS).- FRIENDLY PHONE CALLS AND VISITS.- INFORMATION AND REFERRAL SERVICES.AGAIN, DUE TO THE PANDEMIC, OUR PHYSICAL FACILITIES REMAIN CLOSED FOR MOST OF THE YEAR. SURREY BEGAN A SLOW, PHASED IN REOPENING IN JUNE 2021. YET, DESPITE OUR CENTERS BEING CLOSED, OUR SERVICES CONTINUE IN NEW AND DIFFERENT WAYS TO ADDRESS THE PHYSICAL, EMOTIONAL, AND SOCIAL NEEDS OF OLDER ADULTS DURING THIS CRISIS AND PERIOD OF SOCIAL ISOLATION. IN THE FISCAL YEAR ENDING JUNE 30, 2021, SURREY SERVED 3,194 UNIQUE INDIVIDUALS, AND PROVIDED 78,498 TOTAL TOUCHES (SERVICES/SUPPORT) TO OUR SENIORS IN THE MIDST OF A GLOBAL PANDEMIC. IN THE FISCAL YEAR ENDING JUNE 30, 2021, SURREY PROVIDED APPROXIMATELY THE FOLLOWING SERVICES AND PROGRAMS FOR SENIORS IN DELAWARE AND CHESTER COUNTIES:- 29,763 GRAB AND GO MEALS (NO CONGREGATE MEALS DUE TO PANDEMIC) - 4,329 SHELF STABLE MEALS- 69,446 FREE HOME DELIVERED MEALS- 12,071 INDIVIDUALS PARTICIPATED IN 980 VIRTUAL PROGRAMS, 129 EVIDENCE-BASED PROGRAMS, AND 171 CENTER-BASED PROGRAMS (JUNE 2021 ONLY)- 216 UNIQUE INDIVIDUALS RECEIVED 3,201 RIDES- 925 VOLUNTEERS PROVIDED 40,500 HOURS OF SERVICE FOR SURREY- 853 SENIORS WERE PROVIDED ASSISTANCE IN THE FORM OF GROCERY SHOPPING, HOMEREPAIR AND UPKEEP, REFERRALS TO OTHER SENIOR SERVICES, KEY INFORMATION AND MORE.- 4,298 OUTBOUND CHECK-IN CALLS WERE MADE BY STAFF AND TRAINED VOLUNTEERS (INCLUDING ASSISTANCE WITH SCHEDULING VACCINATION APPOINTMENTS AND TRANSPORTATION TO THOSE APPOINTMENTS, AS WELL AS OTHER INFORMATION AND REFERRALS).GeographiesNot indicatedDatesJul 1, 2020 – Jun 30, 2021Source990No causes providedNo populations provided–$1.2MProgram 3 [2021]
SURREY OFFERS EXTENSIVE TRANSPORTATION SERVICES TO MEET THE NEEDS OF SENIORS WHO NO LONGER DRIVE OR HAVE DIFFICULTIES DRIVING. SOMETIMES A RIDE TO THE GROCERY STORE, PHARMACY, OR DOCTOR'S APPOINTMENT IS ALL A SENIOR NEEDS TO REMAIN INDEPENDENT, HEALTHY AND ACTIVE. SURREY HAS 6 PAID DRIVERS, 2 SEDANS, A MINIVAN, A HANDICAP ACCESSIBLE VAN, AND AN EXPANSIVE GROUP OF VOLUNTEER DRIVERS WHO PROVIDE RIDES AND COMPANIONSHIP TO SENIORS IN OUR COMMUNITY. BETWEEN JULY 2020 AND MAY 2021, SURREY SUSPENDED ALL NON-ESSENTIAL TRANSPORTATION DUE TO THE PANDEMIC. IN AN ABUNDANCE OF CAUTION, WE SUSPENDED VOLUNTEER DRIVERS FOR A PERIOD OF TIME AND ESTABLISHED STRICT SAFETY PROTOCOLS AND SCREENING PROCEDURES FOR ALL OUR DRIVERS AND RIDERS. WHILE RIDES TO SURREY CENTERS AND SOCIAL GATHERINGS WERE DISCONTINUED DURING THAT TIME PERIOD, WE CONTINUED TO PROVIDE RIDES FOR SENIORS TO MEDICAL APPOINTMENTS AND PROCEDURES, AND GROCERY SHOPPING AND OTHER ESSENTIAL NEEDS, INCLUDING RIDES TO COVID-19 VACCINATION APPOINTMENTS. IN MAY, WE BEGAN TO BRING BACK OUR VOLUNTEER DRIVERS AND FOLLOW THE SAME SAFETY PROTOCOLS THAT WERE IN PLACE THROUGHOUT THE HEIGHT OF THE PANDEMIC. WE REINSTITUTED OUR FULL-SERVICE TRANSPORTATION SERVICE FOR SENIORS. THE TRANSPORTATION PROGRAM IS SLOWLY RETURNING TO THE LEVEL WE SAW PRE-PANDEMIC. IN THE FISCAL YEAR ENDING JUNE 30, 2021, SURREY PROVIDED APPROXIMATELY 3,201 RIDES TO 216 UNIQUE INDIVIDUALS.GeographiesNot indicatedDatesJul 1, 2020 – Jun 30, 2021Source990No causes providedNo populations provided–$220.7K
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