TO LINK PEOPLE IN NEED WITH THE AGENCY OR SERVICE DESIGNED TO ALLEVIATE THAT NEED. OFFERING INTERVENTION TO ANY CALLER, REGARDLESS OF THE NATURE OF THE PERSONAL PROBLEM OR CRISIS. THE AGENCY IS IN A HANDICAP ACCESSIBLE BUILDING, WITH A PHONE SYSTEM, COMPUTERS, OPERTATING SOFTWARE WITH EMAIL, COMPUTER STATIONS FOR I&R SPECIALISTS, HAS MINIMAL STAFF, DOES STAFF TRAINING, AND FUND DEVELOPMENT.