Programs

  • Program 1 [2018]

    COMPLAINT INVESTIGATION AND FACILITY MONITORING: STATE CERTIFIED OMBUDSMEN MONITOR FACILITIES FOR QUALITY OF CARE, QUALITY OF LIFE AND VIOLATION OF RESIDENTS' RIGHTS. IN 2017-2018 FISCAL YEARS, THE FOLLOWING FACILITIES WERE INCLUDED IN ITS JURISDICTION:18 NURSING HOMES WITH 1768 BEDS, 262 RESIDENTIAL CARE FACILITIES FOR THE ELDERLY WITH 5391 BEDS,39 INTERMEDIATE CARE FACILITIES WITH 233 BEDS, 110 ADULT RESIDENTIAL FACILITIES FOR THE DISABLED WITH 677 BEDS, 79 ADULT RESIDENTIAL FACILITIES FOR PERSONS WITH SPECIAL HEALTH NEEDS WITH 233 BEDS, 38 ADULT DAY FACILITIES FOR THE DEVELOPMENTALLY DISABLED WITH 2201 CLIENTS, 13 ADULT DAY HEALTH CARE PROGRAMS WITH 394 CLIENTS ,4 ADULT RESIDENTIAL CARE FACILITY WITH PERSONS WITH SPECIAL CARE NEEDS 44 BEDS. TOTAL OF 484 FACILITIES WITH 10,708 CLIENTS. OMBUDSMEN MADE A TOTAL OF 4,956 VISITS TO THE FACILITIES AND INVESTIGATED AND CLOSED 1700 CASES ENCOMPASSING 1,915 COMPLAINTS, 259 OF WHICH INVOLVED ALLEGATIONS OF ABUSE.
    Geographies
    Not indicated
    Dates
    Jul 1, 2017 – Jun 30, 2018
    Source
    990
    No causes provided
    No populations provided
    –
    $364.9K

  • Program 2 [2018]

    RECRUITMENT AND TRAINING: THE PROGRAM PROVIDES TRAINING TO VOLUNTEERS TO OBTAIN AND MAINTAIN STATECERTIFICATION. THE TRAINING PROGRAM INCLUDES 36 HOURS OF CLASSROOM TRAINING FOLLOWED BY AN INTERNSHIPPERIOD OF APPROXIMATELY 30 DAYS. DURING THE INTERNSHIP THE STUDENT OMBUDSMEN ARE PROVIDED WITH HANDS ON GUIDANCE ON HOW TO MONITOR FACILITIES; ACCEPT, INVESTIGATE AND DOCUMENT THEIR FINDINGS. IN ADDITION WE PROVIDE 2 HOURS OF ON-GOING TRAINING FOR ALL OMBUDSMEN EACH MONTH. DURING FY 2017-2018 WE TRAINED AND CERTIFIED 3 NEW OMBUDSMEN WHO ACTIVELY JOINED OUR TEAM IN THE FIELD, BRINGING THE NUMBER UP TO 43VOLUNTEER FIELD OMBUDSMEN ACTIVE IN THE PROGRAM.DURING THE YEAR, 39 STATE-CERTIFIED OMBUDSMEN PROVIDED A TOTAL OF 6,766 VOLUNTEER HOURS OVER THE ONE YEAR PERIOD, VALUED AT $192,831. IN ADDITION WE PROVIDED 12 TWO HOUR TRAINING SESSIONS THROUGHOUT THE YEAR TO ALL OMBUDSMEN WHO MUST ATTEND 12 HOURS OF ONGOING TRAINING EACH YEAR TO MAINTAIN STATE CERTIFICATION.
    Geographies
    Not indicated
    Dates
    Jul 1, 2017 – Jun 30, 2018
    Source
    990
    No causes provided
    No populations provided
    –
    $121.6K

  • Program 3 [2018]

    COMMUNITY EDUCATION AND ADVOCACY: OMBUDSMAN SERVICES CONTRIBUTE TO THE OVERALL HEALTH LITERACYOF RESIDENTS IN SAN MATEO COUNTY THROUGH ITS EDUCATIONAL OUTREACH. IN FY 2017-2018 WE ACCOMPLISHED THEFOLLOWING:(1)HELD 57 COMMUNITY EDUCATION EVENTS EDUCATING THE GENERAL PUBLIC ON LONG-TERM CARE, THE ROLE OF THE OMBUDSMAN AND OTHER RELATED ISSUES.(2)PROVIDED INDIVIDUAL CONSULTATION TO 543 PEOPLE SEEKING INFORMATION ON OUR SERVICES OR OTHER AGING ISSUES. (3)CONDUCTED 26 IN-SERVICE EDUCATIONAL EVENTS FOR FACILITY STAFF AND PROVIDED 183 CONSULTATIONS TO STAFF MEMBERS.
    Geographies
    Not indicated
    Dates
    Jul 1, 2017 – Jun 30, 2018
    Source
    990
    No causes provided
    No populations provided
    –
    $121.6K